Privacy Policy

VentaDot ("we", "us") provides table-side QR ordering, a kitchen display board, and billing tools that restaurants use to run their own ordering operations. This policy covers menu.priinteve.com and applies both to the guests who place orders and the restaurant staff who use our dashboard.

From guests placing an order

• Name and mobile number, entered at checkout — used to identify repeat guests at the same restaurant and to deliver order updates.
• Order details: items, table or takeaway selection, and amount paid.
• Payment status from our payment processor (see “Third parties” below) — we do not receive or store your card, UPI, or bank details ourselves.

From restaurant staff and owners

• Account details: name, email, and a securely hashed password.
• Business details entered for invoicing: restaurant name, address, GSTIN, and FSSAI licence number.
• Uploaded assets, such as a restaurant's logo.

Automatically

• Session cookies, so staff and admin logins persist across visits.
• Device-pairing identifiers for kitchen display screens and receipt printers connected to a restaurant's account.

• To take, prepare, and fulfil orders, and to show a guest their own order status and receipt.
• To send an order-completion receipt — including a PDF invoice — over WhatsApp, using Meta's WhatsApp Business Platform, when a restaurant marks an order complete.
• To announce when a pickup order is ready, by push notification and by a spoken announcement on the restaurant's pickup screen.
• To process payments through our payment gateway partner.
• To give restaurant owners a dashboard of their own orders, customers, and sales.
• To operate loyalty points, rewards, and scratch-card promotions a restaurant chooses to run.

We do not sell guest or restaurant data, and we do not use order data for advertising.

We rely on a small number of service providers to run the platform. Each only receives the data it needs to do its specific job:

• Razorpay — processes online payments. We receive payment status back, not your payment details.
• Meta / WhatsApp Business Platform — delivers the order-completion receipt described above, when a restaurant has this enabled.
• Amazon Web Services (S3) — stores uploaded images such as restaurant logos and menu photos.
• Sarvam AI — converts “order ready” text into spoken audio for the restaurant's pickup screen.
• Our email provider — sends account and password-related emails to restaurant staff.

We keep order and account records for as long as a restaurant's account is active, and for a reasonable period afterward for accounting and legal purposes (e.g. tax records). A restaurant can ask us to delete a closed account's data — see "Contact us" below.

Passwords are stored hashed, never in plain text. Traffic to our apps is encrypted in transit (HTTPS). Access to restaurant and payment data is limited to what each part of the system needs to function.

If you'd like your order history or account data corrected or deleted, or you'd like a restaurant to stop sending you WhatsApp order receipts, contact us using the details below and we'll act on it.

VentaDot is intended for restaurants and their adult customers, and is not directed at children. We do not knowingly collect personal information from children.

We'll update this page if how we handle data changes, and update the "Last updated" date above when we do.

Questions about this policy or your data can be sent to support@priinteve.com.